Excellent customer service is important at Musti ja Mirri. The store employees want to know how to answer customers’ various questions about products and the well-being of their pets. They also see digital learning as a modern way to improve their own skills.
Comments by the course participants:
“This Campus is awesome as I can revise and learn new things.”
“The learning environment feels just great.”
“When do we get more courses, as we have developed a bit of an addiction to these? I can spend the evening pretty comfortably browsing on the sofa.”
Musti ja Mirri has employees and stores all over the Nordic countries, which made it challenging to get employees to the same location for training. With the MPS tools, employees can now decide when, where, and how much to study. The digital training solution is also effective; users are assigned exactly the courses they need, so that their own learning environment remains clear, and the user sees statistics about their course performance.
Courses are interactive and much easier to create than traditional PowerPoint presentations.
Noora Saloranta
HRD Specialist, Musti ja Mirri
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