Support for managers and concrete measures for development of the employee experience through a digital workbook

Today, the majority of organizations monitor the development of the employee experience with the help of different pulse and employee surveys. However, the remaining challenge still seems to be the fact that the survey results do not lead to concrete development measures. This is very unfortunate, as the most important function of employee experience surveying should be to continuously support and monitor the productivity and well-being of the organization, and to ensure open and confidential discussion and interaction.

The most common reasons why this is left unrealized:

• Lack of time or using that as a reason
• The results are difficult to understand/it is difficult to find what’s essential
• The teams were not given a uniform model to process the results and there is no support

Source: Survey of HR decision conducted by MPS People Analytics 09/2021

We make everyday life easier for managers

Managers are the group of personnel in organizations whose stress and urgency have grown the most through the pandemic.  * In our study, managers were the least likely personnel group to believe they would be able to work at the current pace in two years’ time. Managers also felt that they were the least likely to be able to balance the demands of work and free time.

Even before the pandemic, managers felt that they did not have enough time to encounter and support their subordinates. The increase in remote work during the pandemic has further increased the concern of managers, who are now increasingly concerned about the coping and mental well-being of their subordinates, while their own coping is often put to the test.

It is important to try to make everyday life easier for managers as much as possible where possible. The role of managers in processing the results of employee surveys and in planning and implementing development measures together with the teams is extremely significant. One way to make everyday life easier for managers and teams is to provide them with support in processing the results of employee surveys and planning development measures.

Digital workbook supports team development

You can get the most out of employee surveys if they are discussed in teams led by managers and if the discussions also lead to development action plans. If no common approach has been established, there is a risk that the most important stage of surveying will be postponed and completely forgotten. When a uniform model for development is created and personal support is provided, results begin to emerge.

It is much easier for managers and teams to process the results with a digital workbook that includes a ready-made script as well as step-by-step guide. The workbook can be used even if the team meets remotely, as it can be shared in a Teams meeting, for example.

With the help of the ready-made content and guidance in the workbook, a manager can save a lot of time even just preparing for the results discussion. The discussion will also be more natural, as the workbook provides you with step-by-step guidance. The themes of the guided discussion include:

• What we are happy with in the results
• Where there is room for improvement
• Is there something in the results that strongly divides opinions

Once the results have been sufficiently discussed, we move on to the development measures. In the first step, you should select one or, if necessary, several things from the list for development. If none of the proposed development measures are supported, a development suggestion that is not on the list can be added and written down.

In the next step, the workbook requires you to describe concrete measures to start developing this target. Then the responsible parties are written down, followed by the development schedule. Once the entries are completed, the manager will still mark the status of the development target in the workbook. The status entries follow the traffic light method: not started, in progress and completed.

Data on the progress of development measures

With the help of the workbook, you can give rise to very important discussions about the results of the employee survey in the teams, which can also clarify results for everyone. In addition to discussion, concrete development measures are created. The development measures selected by the teams also reflect the issues that are perceived as particularly important in the teams. The selected development measures, their contents and progress can thus be reported to different levels of the organization and provide very valuable information to support leadership.

*MPS People Analytics survey: The future of leadership – is the direction changing? The survey was conducted in November 2021, and it received 2,248 responses, of which 64% were executives, 7% managers, 25% specialists and 4% employees.  

We can offer a customized workbook for your use, even if we are not your partner in conducting the personnel survey. Request more information via form below.